781-300-7495

Who creates our client’s plan of care?
After the Initial Meeting/Assessment, our registered nurse creates a plan of care. At Nurta Home Health Care, each client plan of care is individualized and tailored to the client’s specific needs. As situation changes, we conduct another assessment and modify the plan of care to reflect your current needs.

What are your hours of operation?
We are available 24/7days a week, our office location is open 9am to 5pm Monday to Friday. We always have someone on call to assist you during non-office hours.

What areas do you provide service?
We provide services in the following counties: Essex, Middlesex, Suffolk, and some cities in Norfolk county. Please call us at 781-300-7495 for detailed cities.

Is your company insured and bonded?
Yes, at Nurta Home Health Care, all our caregivers are covered by our workers compensation and liability insurance.

What locations can you provide care?
We provide care at home, hospitals, nursing homes or assisted facilities.

Does the company perform background checks on you caregivers?
Yes, all our staff under goes CORI background check, Nurse Registry check, Office of the Inspector General Exclusions List, and Social Security verification. We also conduct Successful reference checks and Successful completion of paid Nurta Home Health Care orientation training. Only when each candidate has met our highest standards do we place them on assignment.

Can you provide care to clients with Alzheimer’s or Dementia?
All our caregiver undergoes Alzheimer’s and Dementia training during the hiring process and continuously during their employment with us.

How do we get started?
Our goal is to serve, the first step in starting in-home care may include a free personal in-home assessment and consultation. We will be happy to meet with you to discuss your needs, assist with creating an individualized care plan specific to the level of care you or your loved one may need. You can call us by phone 781-300-7495 or send us an email info@nurtahomehealthcare.com

How often are your staff receive education and trainings?
All staff are also required to attend on-going trainings held throughout the year to meet up with regulations and procedures and to ensure our staff provide the best care possible.

Do you share client’s or their family’s information to third parties?
No, this is a violation of HIPPA law, we do share any client information with anyone outside your care team.

What if my caregiver is unable to work or callout sick?
We will try to find another caregiver to cover the shift, but before that we must orient the caregiver to your specific needs and to your plan of care before he or she can begin their shift.

Are there minimum hours of services you can provide?
We are flexible with hours, our service hour ranges from 2 hours to 24 hours, 7 days a week.

Describe your service hours?
Each of the care level/services can be:
Hourly care (minimum of two hours)
Live-Ins care
(Short Term/Over Night)
Block hours of 8, 10, and 12

Our live-in care is available for our client, the caregiver will work for 10-12 hours a day while the client is awake. This service is charged at a flat daily rate depending on the level of care. The caregiver will be oriented to the client’s plan of care. The client is responsible for providing private room for live-in caregivers. The caregiver will stay overnight or short term with the client usually less than a month, must have time for free time, sleep time, and meals in the privacy at the client’s home.

Who do I contact if I have concern?
You can always give us a call at 781-300-7495 for assistance. You may also send a message to admin@nurtahomehealthcare.com

Who owns the company?
We are not a franchise homecare, we are locally owned and operated. Nurta Home Health Care is owned by a registered nurse with more than fifteen years’ experience in health care industry, ranging from nursing home, hospital, group home, human services and home health care.

How do I pay for your services?
For payment-related concerns, please proceed to our Insurance page or contact us at 781-300-7495.

What is your cancellation policy and policy to terminate services?
You are not under any long-term contract with us. our cancellation policy is very simple. Our services can be terminated simply with 24 hours’ notice; no questions asked. Any deposit is applied to the final bill and any balance is refunded.

Is there an extra cost for weekend or evening care? What about holidays?
We do not charge any our clients extra fee for evening and weekend care. On seven (7) specific holidays each year including New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day, we do charge 1.5 X the regular rate. We have to pay our caregivers who worked on these holidays time and half (which is 1.5 X their regular pay). Our caregivers do want to spend time with their own families, this is an incentive to encourage them to work on major holiday. Before any of these holidays we will reach out to our clients to find out if they want us to provide our services on that day.

How do you monitor the quality of your care?
We have monitor this through our Quality assurance (QA) program and Continued Follow-Up. We do not just leave after the service starts or after our Home Health Aide or Personal Care Assistant has been placed in the home, Nurta Home Health Care Coordinators continue to make check-in phone calls and monthly visits to ensure you are satisfied with the care we are providing.

Why should I go through an agency as opposed to hiring a caregiver privately?
It is possible to hire a caregiver for your family member or yourself. But there are few things to consider, before hiring a private caregiver:

  • Payroll taxes: When you hire caregivers independently you are considered an employer, you will be responsible for paying payroll taxes including Social Security, Medicare, and Unemployment Insurance. Consider federal and state laws when it comes to hiring.
  • License: You are responsible for license verification, even when caregiver says she or he is a HHA or CNA.
  • Screening/References: You must conduct all the necessarily background checks, criminal record checks and employment verifications. Verify that the caregiver is legally authorized to work in the United States of America. Have you screened the caregiver for communicable diseases such as TB.
  • You need job description and job agreement
  • Quality of Care/Supervision: Who will be responsible for supervision of the caregiver
  • Injury Insurance and Liability Insurance: if the caregiver get insured on the job you may be held liable for the damages caused to or by the caregiver.

If you choose to work with an agency you are not the caregiver’s employer. The caregiver employer which is the agency does everything required by law before placing a caregiver in your home. The agency will provide support through experienced professionals who understand all the requirements for providing exceptional in-home care. If the caregiver is sick or request a day off, you will be assured that the agency will find another replacement for you or your loved one. As a home care Agency, Nurta Home Health Care is the employer of our Caregivers.

Are there any services that your caregivers are not allowed to do? Who creates our client’s plan of care?
After the Initial Meeting/Assessment, our registered nurse creates a plan of care. At Nurta Home Health Care, each client plan of care is individualized and tailored to the client’s specific needs. As situation changes, we conduct another assessment and modify the plan of care to reflect your current needs.

What are your hours of operation?
We are available 24/7days a week, our office location is open 9am to 5pm Monday to Friday. We always have someone on call to assist you during non-office hours.

What areas do you provide service?
We provide services in the following counties: Essex, Middlesex, Suffolk, and some cities in Norfolk county. Please call us at 781-300-7495 for detailed cities.

Is your company insured and bonded?
Yes, at Nurta Home Health Care, all our caregivers are covered by our workers compensation and liability insurance.

What locations can you provide care?
We provide care at home, hospitals, nursing homes or assisted facilities.

Does the company perform background checks on you caregivers?
Yes, all our staff under goes CORI background check, Nurse Registry check, Office of the Inspector General Exclusions List, and Social Security verification. We also conduct Successful reference checks and Successful completion of paid Nurta Home Health Care orientation training. Only when each candidate has met our highest standards do we place them on assignment.

Can you provide care to clients with Alzheimer’s or Dementia?
All our caregiver undergoes Alzheimer’s and Dementia training during the hiring process and continuously during their employment with us.

How do we get started?
Our goal is to serve, the first step in starting in-home care may include a free personal in-home assessment and consultation. We will be happy to meet with you to discuss your needs, assist with creating an individualized care plan specific to the level of care you or your loved one may need. You can call us by phone 781-300-7495 or send us an email info@nurtahomehealthcare.com

How often are your staff receive education and trainings?
All staff are also required to attend on-going trainings held throughout the year to meet up with regulations and procedures and to ensure our staff provide the best care possible.

Do you share client’s or their family’s information to third parties?
No, this is a violation of HIPPA law, we do share any client information with anyone outside your care team.

What if my caregiver is unable to work or callout sick?
We will try to find another caregiver to cover the shift, but before that we must orient the caregiver to your specific needs and to your plan of care before he or she can begin their shift.

Are there minimum hours of services you can provide?
We are flexible with hours, our service hour ranges from 2 hours to 24 hours, 7 days a week.

Describe your service hours?
Each of the care level/services can be:
Hourly care (minimum of two hours)
Live-Ins care
(Short Term/Over Night)
Block hours of 8, 10, and 12

Our live-in care is available for our client, the caregiver will work for 10-12 hours a day while the client is awake. This service is charged at a flat daily rate depending on the level of care. The caregiver will be oriented to the client’s plan of care. The client is responsible for providing private room for live-in caregivers. The caregiver will stay overnight or short term with the client usually less than a month, must have time for free time, sleep time, and meals in the privacy at the client’s home.

Who do I contact if I have concern?
You can always give us a call at 781-300-7495 for assistance. You may also send a message to admin@nurtahomehealthcare.com

Who owns the company?
We are not a franchise homecare, we are locally owned and operated. Nurta Home Health Care is owned by a registered nurse with more than fifteen years’ experience in health care industry, ranging from nursing home, hospital, group home, human services and home health care.

How do I pay for your services?
For payment-related concerns, please proceed to our Insurance page or contact us at 781-300-7495.

What is your cancellation policy and policy to terminate services?
You are not under any long-term contract with us. our cancellation policy is very simple. Our services can be terminated simply with 24 hours’ notice; no questions asked. Any deposit is applied to the final bill and any balance is refunded.

Is there an extra cost for weekend or evening care? What about holidays?
We do not charge any our clients extra fee for evening and weekend care. On seven (7) specific holidays each year including New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day, we do charge 1.5 X the regular rate. We have to pay our caregivers who worked on these holidays time and half (which is 1.5 X their regular pay). Our caregivers do want to spend time with their own families, this is an incentive to encourage them to work on major holiday. Before any of these holidays we will reach out to our clients to find out if they want us to provide our services on that day.

How do you monitor the quality of your care?
We have monitor this through our Quality assurance (QA) program and Continued Follow-Up. We do not just leave after the service starts or after our Home Health Aide or Personal Care Assistant has been placed in the home, Nurta Home Health Care Coordinators continue to make check-in phone calls and monthly visits to ensure you are satisfied with the care we are providing.

Why should I go through an agency as opposed to hiring a caregiver privately?
It is possible to hire a caregiver for your family member or yourself. But there are few things to consider, before hiring a private caregiver:

  • Payroll taxes: When you hire caregivers independently you are considered an employer, you will be responsible for paying payroll taxes including Social Security, Medicare, and Unemployment Insurance. Consider federal and state laws when it comes to hiring.
  • License: You are responsible for license verification, even when caregiver says she or he is a HHA or CNA.
  • Screening/References: You must conduct all the necessarily background checks, criminal record checks and employment verifications. Verify that the caregiver is legally authorized to work in the United States of America. Have you screened the caregiver for communicable diseases such as TB.
  • You need job description and job agreement
  • Quality of Care/Supervision: Who will be responsible for supervision of the caregiver
  • Injury Insurance and Liability Insurance: if the caregiver get insured on the job you may be held liable for the damages caused to or by the caregiver.

If you choose to work with an agency you are not the caregiver’s employer. The caregiver employer which is the agency does everything required by law before placing a caregiver in your home. The agency will provide support through experienced professionals who understand all the requirements for providing exceptional in-home care. If the caregiver is sick or request a day off, you will be assured that the agency will find another replacement for you or your loved one. As a home care Agency, Nurta Home Health Care is the employer of our Caregivers.

Are there any services that your caregivers are not allowed to do?

Yes, our care aides are not allowed to do the following:

  • Medication administration: Our aides can offer medication reminder, they can assist in medication management by tracking medication times and reminding clients to take their medications on schedule, as long as they are pre-dosed and prepared by a medical professional or a family member in a pill box or labeled pill cups.
  • Any invasive or medical procedures
  • Administer Wound Care
  • Heavy Housework
  • Tasks not assigned by the Caregiver’s supervisor: if any service is needed please contact us.
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